Why would the customer service representative at a software company get miffed at me when I said I did not want to pay for technical assistance from a more qualified person??
How is this logical at all??
I called for help (after looking for weeks on their unhelpful website for information.)
I followed her instructions.
The program would no longer open. At all.
Then she suggested I needed a service plan to speak with a technical assistant. No thanks. I'll talk to him but she jacked my program.
Hello?? I was on the phone from 3:15 PM yesterday afternoon until Hilldog came over at 5:00 to relieve me so I could meet with a client- and Hilldog got off the phone at 7:30!
And the technical assistant is supposed to call back this morning! 5 minutes ago.
I wonder if he will call??? Takers??
2 comments:
Oooh, that's maddening.
My guess is that they never called back. That is so frustrating!
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